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Center for Mental Health Services

 

 



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Consumer Survey

Consumer self-report. (a) A consumer survey has been developed by the Task Force specifically for the MHSIP Consumer-Oriented Mental Health Report Card (see the technical appendix for the complete document). The pilot version contained 40 consecutively numbered questions, including those about general satisfaction, access to services, appropriateness of treatment, and outcomes of care.

Initial testing of the instrument by consumer volunteers in four states revealed that the survey is an appropriate length, easy to understand, and relevant to consumer needs. There was little redundancy in the items. A number of consumers reported that this was the first survey they were able to complete.

To meet the data requirements of the MHSIP Consumer-Oriented Mental Health Report Card, a representative sample of service recipients will need to complete this survey annually. In addition, consumers will complete a 15-item symptom distress scale (adapted from the SCL-90 and the BSI), and three items from the SF-36, at entry, three months after entry, and at discharge.

(b) An additional consumer report items form also has been included to consolidate the information from standardized instruments such as the SF-36 and Rosenberg's self-esteem scale that are needed as measures for the concerns. This form also includes such items as work history, involvement with the criminal justice system, and involvement with self-help activities.

Consumers will also provide responses for the 15-item symptom distress scale adapted from the SCL-90 and the BSI.

Data collection. The Task Force did not address issues of data flow or training. As noted above, instruments completed and administered by clinicians and the consumer report items form will be administered at admission, three months after treatment begins (or at the end of treatment), and a year from admission for those still receiving services. The consumer survey will be administered at discharge and will be used in an annual survey of mental health service recipients.

 

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