Access

• Timeliness of response
• Penetration rates for specific populations (age, gender, diagnosis, culture)
• Range of services
• Barriers, denials, disenrollment
• Consumers’ perceptions of access

Quality/Appropriateness

• Timeless of follow-up after hospitalization
• Availability of services that promote recovery (atypical medications, assertive community treatment [ACT], supported employment, supported housing)
• Availability of consumer choice (provider, plan, treatment, family involvement)
• Access to health services
• Availability of appropriate services/specialists
• Consumers’ perceptions of quality/appropriateness

Outcomes

• Reduced severity of problems/symptoms
• Improved functioning
• Employment
• School attendance/performance
• Living situation
• Involvement with the criminal justice system
• Quality of life
• Reduced substance abuse
• Fewer adverse outcomes
• Recovery
• Consumers’ perceptions of outcomes

Structure/Plan management

• Cost per unit service
• Cost per consumer
• Administrative costs
• Consumer/family member involvement

Early intervention/Prevention

• Substance abuse screening
• Use of self-help/self-management
• Identification of high risk populations
• Psycho-educational programs