40-item

21-item (NCQA)

• The location of services was convenient.
• Staff were willing to see me as often as I felt it was necessary.
• Staff returned my calls within 24 hours.
• Services were available at times that were good for me.
• I was unable to get the services I thought I needed.
• I will be able to get the services I wanted even though I couldn’t pay for them.
• I was able to see a psychiatrist when I wanted to.

• The location of services was convenient.
• Staff were willing to see me as often as I felt it was necessary.
• Staff returned my calls within 24 hours.
• Services were available at times that were good for me.
• I was able to get the services I thought I needed.

Appropriateness

• Staff here believe I can grow, change, and recover.
• I feel free to complain.
• Staff told me what side effects to watch for.
• Staff respected my wishes about who is and is not to be given information about my treatment.
• Staff were sensitive to my cultural/ethnic background.
• Staff helped me obtain the information needed so I could take charge of managing my illness.
• I felt comfortable asking questions about my treatment and medication.
• I was given information about my rights.
• Staff encouraged me to take responsibility for how I lived my life.
• I, not staff, decide my treatment goals.
• Staff behaved as if I cannot choose what is best for me.
• I was encouraged to use consumer run programs (support groups, drop-in centers, crisis phone lines, etc.)
• Some of the services I received were not helpful.
• Staff I worked with were competent and knowledgeable.

• Staff here believe I can grow, change, and recover.
• I feel free to complain.
• Staff told me what side effects to watch for.
• Staff respected my wishes about who is and is not to be given information about my treatment.
• Staff were sensitive to my cultural/ethnic background.
• Staff helped me obtain the information needed so I could take charge of managing my illness.

satisfaction

• I liked the services that I received here.
• I would recommend this agency to a friend or family member.
• If I had other options, I would still choose to get services from this agency.

• I liked the services that I received here.
• I would recommend this agency to a friend or family member.
• Even if I had other options, I would still choose to get services from this agency.

• I deal more effectively with daily problems.
• I am better able to control my life.
• I am better able to deal with crisis.
• I am getting along better with my family.
• I do better in social situations.
• I do better in school/work
• My symptoms are not bothering me as much.
• I feel better about myself.
• I experienced harmful medication side effects.
• I do better in my leisure time.
• My housing situation has improved.
• I have become more independent.
• The medications I am taking help me control symptoms that used to bother me.
• I have become more effective in getting what I need.
• I can deal better with people and situations that used to be a problem for me.

• I deal more effectively with daily problems.
• I am better able to control my life.
• I am better able to deal with crisis.
• I am getting along better with my family.
• I do better in social situations.
• I do better in school/work
• My symptoms are not bothering me as much.